
Following recent internet disruptions, the Ghana Revenue Authority (GRA) has been prompted to tackle concerns related to the incorrect imposition of E-Levy on specific electronic transactions.
The GRA noted that the interruption in internet connectivity affected the real-time routing of electronic transactions to the Electronic Transfer Levy Management and Assurance System (ELMAS), prompting the GRA to take immediate action to address the issue.
Recognizing the challenges posed by the internet outage, the GRA has put in place measures to mitigate the negative impact on the E-Levy collection process.
Firstly, temporary procedures have been established to address delayed transactions, aptly termed “Offline Transactions”.
These interim measures ensure that E-Levy is applied only to eligible transactions, even in cases of delayed routing due to internet disruptions.
Furthermore, the GRA is committed to rectifying any erroneous charges that may have occurred during this period. It acknowledges that some Charging Entities may have mistakenly deducted E-Levy for transactions exempt from such charges.
To address this, the GRA is closely collaborating with Charging Entities to promptly identify and reimburse any wrongful deductions.
The GRA stated in a release that Charging Entities are responsible for refunding customers for any incorrectly applied E-Levy charges, once the GRA’s refund processes are completed.
Through these proactive measures, the GRA aims to ensure a smooth and equitable E-Levy collection process, despite the challenges posed by internet disruptions.