By The National Communications Authority (NCA) has announced that Mobile Network Operators (MNOs) will reevaluate their operations and consider prioritizing and allocating more data resources to key stakeholders. This initiative will be undertaken while collaborating with Subsea Cable Landing Service Providers to progressively enhance internet data capacity.
These stakeholders include a diverse range of entities such as the Bank of Ghana (BoG), Ghana Association of Banks (GAB), Ghana Interbank Payment and Settlement Systems (GhIPSS), Ghana Stock Exchange (GSE), Central Securities Depository, Ghana Water Company Limited, Electricity Company of Ghana (ECG), Mobile Network Operators (MNOs), Subsea Cable Landing Service Providers, Ghana Internet Exchange (GIX), and the Accra Internet Exchange (AIX).
In its fifth update regarding the undersea cable disruptions, released on Monday, March 18, the Authority disclosed that this plan was agreed upon during a meeting with the stakeholders.
“The objective of the meeting was to understand and find solutions to the peculiar challenges facing financial and public utility service providers regarding the impact of the current data connectivity disruptions affecting banking transactions and digital payments of utilities such as water and electricity.”
“At the end of the meeting, it was agreed that due to the limited bandwidth currently available, MNOs would review their operations and consider the possibility of prioritising and allocating more data resources to the above-mentioned and other critical services while they work with the Subsea Cable Landing Service Providers to progressively improve internet data capacity,” it stated.
The NCA further emphasized the importance of financial and utility service providers considering hosting critical services locally in the medium to long term. This approach aims to ensure uninterrupted service delivery during significant disruptions, such as the current situation. Leveraging local internet exchanges (GIX and AIX) would be integral to this strategy.
“The meeting also noted that the Subsea Cable Landing Service Providers and MNOs progressively continue to receive capacity from their international partners as they work towards full restoration of data services. User experience will continue to improve as additional capacity becomes available,” it added.
READ THE FULL STATEMENT FROM THE NCA BELOW
UPDATE 5: UNDERSEA CABLE DISRUPTIONS AFFECT DATA SERVICES
Airport City, Accra, Monday, 18th March, 2024, 1500GMT: The National Communications Authority (NCA) wishes to update the public on the disruption of undersea cables that has since Thursday,
14th March, 2024 affected data services across the country.
1. The Authority this morning met the following key stakeholders at the NCA Tower in Accra:
i. Bank of Ghana (BoG)
ii. Ghana Association of Banks (GAB)
iii. Ghana Interbank Payment and Settlement Systems (GhIPSS)
iv. Ghana Stock Exchange (GSE)
v. Central Securities Depository
vi. Ghana Water Company Limited
vii. Electricity Company of Ghana (ECG)
viii. Mobile Network Operators (MNOs)
ix. Subsea Cable Landing Service Providers
x. Ghana Internet Exchange (GIX)
xi. Accra Internet Exchange (AIX)
2. The objective of the meeting was to understand and find solutions to the peculiar challenges facing financial and public utility service providers regarding the impact of the current data connectivity disruptions affecting banking transactions and digital payments of utilities such as water and electricity.
3. At the end of the meeting, it was agreed that due to the limited bandwidth currently available, MNOs would review their operations and consider the possibility of prioritising and allocating more data resources to the above-mentioned and other critical services while they work with the Subsea Cable Landing Service Providers to progressively improve internet data capacity.
4. It was further recommended that the financial and utility service providers should in the medium to long term, consider hosting critical services locally to ensure continuous service delivery in the event of a major disruption such as the current situation and to leverage local internet exchanges (GIX and AIX).
5. The meeting also noted that the Subsea Cable Landing Service Providers and MNOs progressively continue to receive capacity from their international partners as they work towards full restoration of data services. User experience will continue to improve as additional capacity becomes available.
The NCA will continue to update the public on any future developments.
Issued by the National Communications Authority:
No. 6 Airport City, Accra
Tel: (0)30 – 2776621/2771701 or 050-145-1522/3.
E-mail: info@nca.org.gh
Website: www.nca.org.gh
Date – 18th March, 2024
About NCA:
The National Communications Authority, (NCA), was established by an Act of Parliament, Act 524 in December 1996, which has been repealed and replaced by the National Communications Authority Act, 2008 (Act 769). The Authority is the statutory body mandated to license and to regulate electronic communication activities and services in the country.
