By AccraLIVE
FBNBank Ghana has introduced its cutting-edge banking operating software, designed to enhance customer experience and establish new benchmarks for banking excellence in Ghana.
The latest banking operating software, Finacle 11x, signifies a substantial investment in technology and innovation, highlighting FBNBank’s dedication to providing seamless, secure, and personalized banking services to its valued customers. This upgrade is backed by a cutting-edge technology infrastructure with surplus capacity, ensuring the delivery of the optimal banking experience to the bank’s clientele.
The software features a modern interface meticulously crafted to offer customers a seamless banking experience across various channels, encompassing online banking and branch services. FBNBank places a high priority on the security and privacy of its customers’ financial data. The latest software integrates robust security protocols and encryption mechanisms to fortify defenses against cyber threats and unauthorized access.
Commenting on the very current banking software, the Managing Director of FBNBank Ghana, Mr. Victor Yaw Asante, stated that “at FBNBank, our customers are at the heart of what we do. The introduction of this banking operating software underscores our commitment to delivering world-class banking services that are secure, convenient, and tailored to customers’ needs. Together, let us embrace this transformation towards a more responsive, secure, and future-ready banking experience. I encourage all of us to actively engage on this journey, knowing that our collaborative efforts will steer us towards achieving our banking and finance objectives.”
The Head of Information Technology at FirstBank Group also mentioned, “we are excited to introduce this cutting-edge software, which represents a significant milestone in our journey to transform the customer experience at FBNBank. With these new advanced features, we are confident that the transformed new software will enable us to serve our customers better and meet their evolving banking needs.”
Overall, the Bank’s upgrade of these platforms aligns with its goal to become a leading bank in the country, delivering excellent banking services to its valued customers.
Throughout its 28 years of operation in Ghana, FBNBank has consistently prioritized its customers and communities. As a member of the First Bank of Nigeria Limited Group, renowned for its exceptional customer service and extensive stakeholder engagement over 130 years, FBNBank Ghana remains committed to these principles. With 24 branches, four service points, and a network of agents nationwide, supported by a dedicated staff of over 700, FBNBank provides comprehensive universal banking services to individuals and businesses in Ghana.
Source/FBNBank/Accralive.com/Ebenezer Junior Arthur.
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